.......even
if you did not buy it direct from X-Treme, Rest assured your
covered.
(last
updated 10/04/2007)
X-Treme Scooters offers a 30-day
limited bumper-to-bumper manufacturers warranty on all scooters
and accessories on all models.
Selected 90 day warranty models include:
Electric Bicycle's XB-350 - XB-500 - XB-508 - XB-600
The warranty starts the day the scooter is delivered to you.
This warranty covers factory defects and defaults only. We
do not cover misuse or broken parts caused by the user or
by any other event. X-Treme will pay for standard shipping
service costs on the first warranty shipment only. Any additional
warranty parts that are needed will require the customer to
pay all shipping costs.
We offer a full 6-month even trade warranty on defective batteries.
Selected 1 year battery warranty models include:
Models XM-50 - XM-150 - XM-155
If any battery should become faulty within the specified warranty
period we will replace the battery free of charge. X-Treme
requires that defective batteries be returned to us for exchange.
X-Treme Scooters does not pay the shipping fee's to return
the batteries to us however we will pay to ship the replacement
batteries back to you. If you have questions about our warranty,
please contact our 
support
department by
opening
a ticket only. A friendly representative will get back
to you quickly. Our support department winter hours are Monday
through Thursday 9 AM to 4 PM Central Standard Time. Summer
hours are 5 days per week.
We offer a 30 day warranty
on all gas engines for all models.
We offer a 1 year engine warranty on selected ATV's &
Moped Motorcycles models:
XA-110 - XA-112 - XA-114 - XA-150 - XM-50 - XM-150 XM-155.
The 1 year engine warranty warrants against factory defects
only. Defective engines must be returned to X-Treme Scooters
at the customers expense & will be replaced if X-Treme
Scooters determines the engine is defective due to a factory
defect.
X-Treme Scooters will pay the shipping cost to send the replacement
engine to the customer.
1. Scooter Body: Damage
to any plastic/fiberglass part that is a result of shipping
is covered only if it occurred during shipping. Shipping damage
must be reported immediately after delivery to be covered
under warranty. Otherwise, the plastic/fiberglass body parts
are not covered under this warranty. If, after careful inspection
by our technical support department it is determined that
the scooter was damaged during shipping (digital photos may
be required by e-mail) , X-Treme scooters at it's discretion
will supply free of charge the necessary replacement parts
to fix the damaged scooter. X-Treme will not pay labor charges
to install such parts.
2. Tires, tubes & kick stands: These items are
NOT covered unless they are damaged as a result of shipping.
3. During the first 30 days of the warranty: X-Treme
Scooters will replace any defective part free of charge and
free of shipping charge to the end user of the scooter. X-Treme
may require certain parts to be shipped back to X-Treme before
replacing those parts. Shipping costs back to X-Treme must
be paid for by the end user / customer. Call tags will never
be issued.
"Manufactures
defects will only be covered"
1. Engines are covered.
Each engine is started, tuned up and tested before we ship
the pocket bike or gas scooter to you. Failure to premix oil
with the gas voids the engine warranty.
2. Pull starters are not covered. Spare scooter pull
starters can be
purchased online.
3. Tires, tubes & flat tires are not covered unless
damaged during shipping. (Damage must be reported to us immediately.
Scooter & pocket bike returns are not allowed.
In the rare occasion that a special circumstance scooter return
is allowed, the scooter must be packed up in it's original
shipping carton, all accessories and parts must be included
and you must write our RMA (Return Merchandise Authorization)
number clearly on the outside of the carton or we will refuse
your shipment. Return shipping charges are the responsibility
of the customer.
Any scooter or pocket bike that arrives
at our warehouse without a valid authorized RMA number (Return
Merchandise Authorization) clearly written on the outside
of the shipping carton will
be refused. Freight collect and COD packages
will not be accepted. We never issue call tags. Unauthorized
returns are subject to a $35.00 restocking fee plus the original
cost of shipping.
We make a Signature Required Service available to all
our customers at the
time of purchase for a minimal fee. If this service is not
purchased X-Treme
Scooters will not be responsible for packages that have been
left at the
recipient's door and consequently lost and/or Stolen.
Before completing your purchase, please confirm that you have
selected the correct item(s), color(s), accessories, etc.
Due to the high volume of orders we receive and the speed
at which we process these orders, once an order is placed
it is generally processed & shipped immediately therefore
we have a NO cancellation policy after an order has been placed.
Lifetime technical support is provided to each customer that
purchases an X-Treme Scooter. To access our technical support
department click on this link to
open a support ticket. After a support ticket has been
opened an X-Treme Scooter technician will respond to your
ticket and an e-mail will be sent to you. If you would like
to speak to a technician by phone, include your phone number
on the ticket and ask the technician to contact you. Tickets
are answered in the order received. Your initial posting puts
you in line for the next technician to assist you. Should
you post to your ticket before a technician responds, you
will move your ticket to the bottom of the list so to ensure
a quick reply, do not to post again until a tech replies to
you.
X-Treme Scooters Manufacturers & Wholesale Distributors
is not responsible for the proper or improper use of merchandise
sold. We care about our customers and urge you to exercise
caution and take necessary safety measures to protect yourself
while engaging in cycling. X-Treme Scooters encourages, begs,
and asks that you wear a helmet and use appropriate lighting
while riding at night regardless of the legal requirements
in your particular state. Potential customers, you should
check with your local law enforcement agency before purchasing
about age requirements for riding electric scooters, gas scooters
& pocket bikes. Some states may have laws restricting
the use of these items on public streets, generally all states
allow them on private property such as campgrounds, parks
etc....but many states have age requirements and most states
require helmets and protective equipment to be worn by certain
age children. Pocket bikes with racing slicks should not be
used on wet or slippery roads. Please always scoot safely.
Know your laws before you go scootin. We will not take back
a scooter if you find your laws do not permit your child to
ride it. Check first.
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