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This page will teach you how to troubleshoot any problems that you might experience. This page can also be helpful to owners of other brands that look very similar to the X-360. Please feel free to browse, print or take any information that you need for your scooter. We also like to have our readers send us suggestions on how to improve our technical support help pages. If you would like to write up A solution for another possible problem you feel other readers could benefit from, please e-mail us now and tell us about it. We may add your suggestions to our support pages.
 Click here to view step by step assembly instructions for 2005 models X-360.
Click here
to print out a new owners manual in Adobe PDF.
Click here to learn how to adjust the seat height lower than what the scooter will currently allow.
Click here if you scooter blinkers are no longer working, flashing or making sound when activated.
Click here if your electric scooter has a burning smell.
Click here if your scooter will no longer take a charge from your electric scooter battery charger.
Click here if your scooter sparks, tries to start when plugged into the charger or runs on it's own.
Click here to learn how to change out your headlight bulb. Store bought bulbs cannot be used.
Click here to test your horn and learn how to replace it if necessary.
Click here if your rear wheel
or back wheel is frozen up or will not spin freely.
Click here if your scooter will not run. Also if the lights and accessories work but scooter will not start.
1. Cut seat post to desired height by using a hacks saw. Reinsert post and tighten clamp.
1. Open the battery cover and locate the blinker module. This is a blue or black devise that has 2 wires attached to it and is approximately 1 ½ inches tall.
2. Ensure both wires are connected.
3. If both wires are connected and the blinker still does not operate, module may be bad.
4. To test the module itself, leaving the module connected, you can attach two additional jumper wires to the back of the blinker module, and then to the appropriate positive and negative terminals of the batteries. If the signals begin to work while making direct contact to the battery, you may have faulty wiring between the switch and the module or a bad controller.
Customer complains of a burning smell coming from scooter.
There are 2 possibilities for this, controller problems or motor problems. For strong burning smells, the most likely cause is a burnt up motor.
1. If the motor is burnt up, the burning smell will be very strong and will not go away. The motor also will not function but you may have dash indicators.
2. If the controller is burnt internally, there may only be a burning smell briefly and then it will go away. The scooter will not function at all.
Proper operation of a charger: When plugged into the wall, the charger light should illuminate green. Then when plugged into the scooter charger socket, it should turn red and remain red until the scooter is fully charged. (Charging time will vary depending on how low the battery is) At that time, the charger shuts off and the light will turn to green indicating charging is complete.
1. Check to see if charger is operating properly. If yes, proceed to step 3.
2. If charger is not operating properly, charger is bad. Replace charger.
3. Open the battery cover and locate the back of the charger socket. There should be 2 wires coming from the socket leading to the controller. Verify that both wires are attached. If they are, then follow those wires to the controller and ensure that the wire connector that attaches the charger socket wires to the controller is securely connected. If all wires are connected properly, proceed to step 4.
a. If either of the 2 wires behind the charger socket is not attached, the charger socket needs replaced. Replace charger socket.
b. If the wire connectors from the charger socket to the controller are not connected, re-connect them.
4. Check the fuse. The fuse is located in the red fuse holder that comes from the controller and leads to the battery terminal. If the fuse is blown, replace fuse. If fuse is not blown, proceed to step 5.
5. Test the voltage of each battery. Proper readings should be around 12V for each of the 3 batteries. If all batteries test well, proceed to step 6. If any or all batteries do not test at the proper voltage, battery(s) need replaced. Replace batteries.
6. Test motor. Do this by making a direct connection to the battery. You will need to find some insulated wire to do this procedure and cut 2 pieces approximately 6-8 inches in length.
a. Raise the scooter so that the rear wheel does not touch the ground.
b. Remove the battery cover and locate the 2 wires that come from the motor. Disconnect the motor wires from the controller. (This is easily done by un-clipping the wire clips)
c. Using the 2 jumper wires, attach the first jumper to the red, positive wire inside the wire clip coming from the motor. Do the same with the black, negative wire coming from the motor. Then, take the red wire and make contact with the positive + terminal of the battery and do the same with the black wire on the negative - terminal.
i. If the motor starts and the rear wheel turns, the motor is good and the customer has a bad controller. Replace controller (See page 5, step 1)
ii. If the rear wheel does not turn, the motor is bad. Replace motor.
(Note* This is very rare and never happens on X-Treme scooters.)
If you own another brand of scooter, we can help you. You can buy a new controller from us and you can make it work in your other brand of scooter. It will not plug in perfectly but the wires are all marked on the controller we will sell you and you can make it work in your scooter.
A. The scooter takes off or runs wide open when the key is turned on but throttle is not engaged.
B. You saw sparks when inserting the fuse.
C. The rear wheel tries to move and makes a jolting sound when key is turned on but throttle is not engaged. All of the above scenarios are indicators of a bad controller. The controller is the black box located under the battery cover and mounted to the frame of the scooter. It is the "brain" of the scooter and has many wires coming from it. All brands of electric scooters have one of these boxes. 1. Open the battery cover and locate the controller.
2. Cut the zip tie holding the controller to the frame and pull the controller away from the frame.
3. Locate the sticker on the side of the controller and write down all the markings and make date on a piece of paper. This information is important to ensure the proper version controller is requested.
4. (X-Treme X-360 Only) Also look to see if the controller has a set of wires, normally blue and brown going to a wire connector labeled "anode/negative". This again is important to ensure the proper version controller is requested.
5. After the above information is known, a replacement controller can be shipped.
**Important note**
When changing out a defective controller, make sure you do not remove all the wires at once. It is best to wait until the replacement controller arrives and the customer un-clips each set of wires, one at a time, and makes the connection to the replacement controller, wire by wire. If for some reason, you need to remove the controller completely before the replacement arrives, be sure to mark each wire as you disconnect it to ensure proper connections when the new controller arrives. The connections to the battery terminals are soldered at the factory and can either be un-soldered for removal or simply cut with wire cutters and reattached with yellow butt connectors to the new controller.
Headlight does not work, but all other light indicators work properly
1. Replace bulb. Customers must purchase the bulb from X-Treme due to the voltage of the scooter. Store bought headlight bulbs cannot be used on this scooter.
1. Open the battery cover and locate the horn. This is a round copper devise that is mounted to the frame of the scooter and has 2 wires attached.
2. Ensure both wires are connected.
3. If both wires are connected and the horn still does not operate, the horn may be bad.
4. To test the horn itself, you can use 2 jumper wires and connect the horn directly to the positive and negative terminals of the battery. If it works with a direct connection, the switch is bad. Replace switch.
1. Free wheel assembly has broke. Replace with new complete rear wheel assembly.
Customer says scooter is turned on, speed and battery indicators are illuminated but the scooter will not move.
X-Treme Electric scooters are manufactured with a safety device called a "Brake Kill Switch". This devise cuts power to the motor whenever the hand brake is engaged. If the brake kill switch is adjusted too tight, the speed indicator and battery indicator will illuminate when the key is turned on but the scooter will not run when the hand throttle is turned.
1. Have customer check the adjustment setting of the brake kill switch.
a. Ask customer to loosen the brake adjustment by turning the silver brake cable adjuster where the brake handle and brake cable meet. If this did not fix the problem, proceed to step B.
b. Ask customer to remove the battery cover and locate the set of wires coming from the controller (black box with all the wires coming out) labeled "Brake". This is the brake kill switch. Ask customer to disconnect the brake kill switch from the controller by disconnecting un-clipping the wire connectors. If the scooter now operates properly, the safety is adjusted too tight and needs re-adjusted. See step a above. If the scooter still does not run, proceed to step 2 below.
2. Have customer check the ignition.
a. Have customer raise the scooter so that the rear wheel does not touch the ground.
b. Ask customer to remove the 4 screws that hold the dash assembly together and un-snap the back of the dash to remove it. (The screws are located on the back of the dash that faces the rider). Ask customer to locate the back of the ignition module and ensure both wires coming from the module are connected. If both wires are not connected, the ignition is bad and needs replaced. If wires are connected properly, proceed to step b below.
c. Ask customer to obtain a small piece of wire or using a flat head screwdriver, connect the 2 wires directly behind the ignition together. If the scooter begins to run when the throttle is turned, the ignition is bad and needs replaced. If the scooter still does not run when the ignition is shorted and the throttle is turned, check the motor. (See page 3 step 6) |
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